The variety of 3G and 4G customers in Pakistan reached 98.12 million by finish of March 2021 in comparison with 96.26 million by the top of February 2021, Pakistan Telecommunication Authority registering a 1.86 million increase (PTA).
The variety of cell phone customers in Pakistan reached 183.20 million by end-March 2021 in comparison with 181.27 million by the top of February, which registered a rise of 1.93 million in the course of the interval underneath assessment.
Jazz’s complete rely for 3G customers stood at 8.62 million by the end-March in comparison with 8.79 million by the top of February 2021, registering a lower of 0.17 million. Jazz 4G consumer numbers jumped from 27.56 million by the top of February to twenty-eight.68 million.
Zong 3G subscribers fell from 5.074 million by the top of February to 4.94 million by the top of March whereas the variety of 4G customers jumped from 22.042 million by the top of February to 22.49 million by the top of March 2021.
Telenor’s 3G subscribers fell from 5.87 million at the beginning of February to 5.73 million at the end of March. By the end of February, the number of 4G subscribers had increased from 15.52 million to 16.10 million.
Teledensity for mobile cells increased from 84.02 percent to 84.68 percent by the end of February. By the end of February, the full teledensity had risen to 85.81 percent. By the end of March 2021, it had risen to 85.81 percent.
PTA obtained 26894 complaints from telecom customers towards totally different telecom operators together with (mobile operators, PTCL, LDIs, WLL operators and ISPs) as of March 2021. PTA stated that it was capable of get 26808 complaints resolved i.e. 99 p.c.
According to PTA data, Jazz is the most complained-about telecom operator, with 18386 complaints, and Zong is the second-most-complained-about telecom operator, with 3013.
Mobile cellular users are a big part of the global user base, so this section includes the highest amount of grievances. By March, there had been 26446 complaints filed against CMOs.
With respect to operator segregation, Jazz initially filed 18,386 lawsuits, i.e. 70 percent of the full complaints. Zong got a total of 3013 complaints, 11.3 percent of the total CMO complaints.
Ufone’s numerous services have received 2360 complaints, representing 8.9% of overall CMO complaints.
Telenor, the second most popular customer with 2664 customers, was third in terms of 10% of complaints.
In March 2021 PTA also got 103 simple telephony complaints where 95 were treated. An additional 336 allegations against ISPs have been made, 329 of them being dealt with. ss ssssssss sssssss sssssss